Launch FlavorFinderSmucker's
HomeContactSearchSite MapInvestorsEspanol
Smucker's ProductsSmucker's KitchenSmucker's SmilesOur Family CompanyShop Smucker's
Smucker's

Shop our Online Store
Contact Us
We want to make your experience with Smucker's as simple and pleasurable as possible. Many of your questions may have already been answered in our Frequently Asked Questions (FAQ) pages. If not, please contact us using the appropriate information below and we will be happy to answer your questions.

General Questions:
Contact us online
or call, write or fax:
The J.M. Smucker Co.
1 Strawberry Lane
Orrville, Ohio 44667-0280
1-888-550-9555
(9-7 EST Monday-Friday)
Fax: 1-330-684-6410

Online Store:
Contact us online
or call, write or fax:
The J.M. Smucker Company
Smucker Direct
PO Box 197
Orrville, OH 44667
1-800-742-6729 (Orderline)
1-800-258-1928 (Customer Service)
(9-7 EST, Monday - Friday)
Fax: 1-330-684-6410

Product Questions:
Contact us online
or call, write or fax:
The J.M. Smucker Co.
1 Strawberry Lane
Orrville, Ohio 44667-0280
1-888-550-9555
(9-7 EST Monday-Friday)
Fax: 1-330-684-6410

Financial Questions:
Contact us online


IDEA SUBMISSION POLICY

The J. M. Smucker Company always welcomes consumer feedback and appreciates your interest in sharing your thoughts with us. However, it is our Company policy not to accept or consider unsolicited ideas from outside the Company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and methods and develop new products. The development process for new items may continue for several years before being introduced to our customers.

Should you submit an idea to our Company, despite our policy, we will treat the information as non-confidential and non-proprietary and our Company will be free to use the information for any purpose and will not be obligated to return or acknowledge receipt of your submitted information.
©/TM/® The J.M. Smucker Company     Privacy Statement With a name like Smucker's, it has to be good.®